Privacy Policy

At Salonika Elite ("we," "our," or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We operate in compliance with the General Data Protection Regulation (GDPR) and Greek data protection laws.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website, live chat, or WhatsApp
• Request information about our services
• Make a booking or inquiry
• Subscribe to our communications

This information may include your name, email address, phone number, preferred contact method, and any other details you choose to share with us.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your inquiries and bookings
• Communicate with you about your requests
• Respond to your questions and provide customer support
• Send you administrative information and updates
• Analyze website usage and trends to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or consent to specific processing activities
• Contractual necessity: To fulfill our obligations in providing services you have requested
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: For website security, fraud prevention, and business operations, where such interests do not override your rights

4. Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted third-party service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with any merger, sale of assets, or acquisition of our business
• Protection of rights: To protect our rights, property, or safety, or that of our clients or others

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data under certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Greece. We ensure that any such transfers comply with GDPR requirements and that appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your data protection rights have been violated.